Frequently asked questions

How to book ?

Booking directly with us is the best way to secure your reservation. We offer the lowest prices available. By booking in our website, you can save money compared to other booking platforms as TripAdvisor or Airbnb. Simply book your tour online via Visa, MasterCard or PayPal.

You can also contact us on WhatsApp :+62 822 6632 2998 or by e-mail at : indocompassbali@gmail.com

Can my children come ?

All children are welcome on board. We provide equipment suitable for all ages, including snorkeling gear and life jackets. However, please note that children under 18 must be accompanied by an adult at all times. Be aware that our insurance does not cover participants under 6 years old, and conditions at sea can sometimes be choppy, especially during snorkeling and boat rides. We recommend contacting us in advance so we can advise you accordingly.

Can my children come ?

All children are welcome on board. We provide equipment suitable for all ages, including snorkeling gear and life jackets. However, please note that children under 18 must be accompanied by an adult at all times. Be aware that our insurance does not cover participants under 6 years old, and conditions at sea can sometimes be choppy, especially during snorkeling and boat rides. We recommend contacting us in advance so we can advise you accordingly.

Bad weather ?

If the local Indonesian authorities doesn’t allow us to go to Nusa Penida due to bad weather or sea conditions, you will be offered an alternative date or a full refund/voucher of your booking.

Cancellation policy

In order to receive a full refund, cancellation of a reservation must be made at least 48 hours prior to the scheduled start time of the experience.

The shared voyage requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

This experience is weather dependent and if it’s canceled due to unfavorable conditions, alternative dates or a full refund will be provided.

Cancellation policy

In order to receive a full refund, cancellation of a reservation must be made at least 48 hours prior to the scheduled start time of the experience.

The shared voyage requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

This experience is weather dependent and if it’s canceled due to unfavorable conditions, alternative dates or a full refund will be provided.

Health restrictions

Please note that our insurance coverage has limitations for individuals over 69 years old and under 6 years old. We recommend this tour for guests who are in good health and physical condition. Parents are encouraged to use their discretion when deciding if this experience is suitable for their children. The tour is not recommended for travelers with back problems, pregnant travelers, those with heart issues or other serious medical conditions, or individuals over 70 years old. Your safety and enjoyment are our top priorities.

Is there season for Manta Rays ?

There isn’t a specific season to swim with manta rays in Nusa Penida. They are present year-round. Nusa Penida is the only place in Bali where you can experience the opportunity to swim with manta rays. These majestic creatures, from 5 to 8 meters, glide gracefully through the waters around Manta Point or Manta Bay.

However, it’s important to remember that manta rays are wild animals, and while they are commonly found in this area year-round, sightings cannot be guaranteed. Our team will do everything possible to take you to the best spots, but nature’s unpredictability is part of the adventure.

Is there season for Manta Rays ?

There isn’t a specific season to swim with manta rays in Nusa Penida. They are present year-round. Nusa Penida is the only place in Bali where you can experience the opportunity to swim with manta rays. These majestic creatures, from 5 to 8 meters, glide gracefully through the waters around Manta Point or Manta Bay.

However, it’s important to remember that manta rays are wild animals, and while they are commonly found in this area year-round, sightings cannot be guaranteed. Our team will do everything possible to take you to the best spots, but nature’s unpredictability is part of the adventure.

Starter Pack

We advise keeping valuables such as passports and important personal documents at your hotel. If you are in transit from a hotel, we can securely store your luggage at the meeting point.

Snorkeling equipment, water, and towels are provided on board.

We recommend bringing reef-safe sunscreen, swimwear, sunglasses, a rash guard, a sun hat or cap, comfortable shoes or flip-flops, and some cash for extra expenses (such as alcohol, tips, or public toilets).

Booking Details​