• It is possible to cancel a reservation and receive a full refund, provided that the cancellation occurs at least 48 hours prior to the scheduled start time of the experience. This policy applies to all reservations.
• If a cancellation occurs less than 48 hours prior to the scheduled start time of the experience, no refund or rescheduling will be granted, regardless of the reason for the cancellation, including health conditions, incorrect booking date, or the inability of one member of the group to participate in the tour.
• Requests for changes to a reservation made less than 48 hours prior to the scheduled start time of the experience will not be accommodated.
• Cut-off times are based on the experience’s local time.
• This experience is weather dependent and if it’s canceled due to unfavorable conditions, alternative dates or a full refund will be provided.
• This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
• All deposits paid are non-refundable if cancellation is made less than 48 hours before the scheduled trip.

The occurrence of this experience is contingent upon the approval of the Port Authority regarding the weather conditions. In the event that the Port Authority denies permission to commence the tour due to unfavorable weather conditions, such as significant waves or strong winds, alternative dates or a full refund shall be offered to the affected parties.

Tours booked with Indo Compass Bali may be subject to cancellation for various reasons, such as inclement weather, operational issues, or low enrollment. In such cases, Indo Compass Bali reserves the right to cancel the tour and will make every effort to provide alternative arrangements or offer a full refund to affected guests.

Need help?

Contact us at indocompassbali@gmail.com for questions related to refunds and returns.